Shift Manager

Ottolenghi Spitalfields

East London•From £16.71 per hour•Full time

At Ottolenghi, we take pride in offering vibrant, high-quality dishes and exceptional hospitality in a warm and welcoming atmosphere. Our Spitalfields restaurant, part of the Ottolenghi group, is looking for a passionate and experienced Shift Manager to join the team on a full-time basis.

As a Shift Manager at Ottolenghi Spitalfields, you’ll play a key role in delivering joyful guest experiences while supporting, guiding, and inspiring your team throughout each service.


The Ideal Shift Manager at Ottolenghi Spitalfields will:

  • Lead front-of-house operations during service, ensuring a smooth and consistent experience for both guests and team members
  • Support colleagues on the floor, at the till, and with takeaway customers while maintaining a calm and professional presence
  • Welcome guests and manage their journey from arrival to departure, always providing warm, thoughtful service
  • Handle guest feedback with empathy and generosity, maintaining the highest standards of hospitality and professionalism
  • Collaborate closely with the General Manager, Assistant General Manager, and Head Chef to uphold service and operational excellence
  • Help train, support, and mentor new team members in Ottolenghi’s hospitality standards and service values
  • Promote a harmonious environment by supporting coordination between kitchen, floor, and retail teams
  • Stay organised, proactive, and solution-focused in a dynamic and fast-paced setting

What’s in it for you:

  • Flexible Hours: A mix of morning and evening shifts with work-life balance
  • Full-Time Employment: Stability and progression in a growing hospitality group
  • Refer a Friend Bonus: £500 for each successful referral
  • Staff Meals & Discounts: Enjoy Ottolenghi food during your shifts and generous discounts across our restaurants, delis, and webstore
  • Health Benefits: Comprehensive health insurance options
  • 28 Days Paid Holiday and company pension scheme
  • Career Development: Ongoing training and internal promotion opportunities
  • Monthly Workshops: Exclusive Ottolenghi sessions on food, hospitality, and leadership
  • Warm, Supportive Culture: Be part of a team that values creativity, care, and collaboration

If you’re a natural leader with a passion for hospitality and a love for vibrant, flavourful food, we’d love to hear from you!