Shift Manager

Ottolenghi Richmond

Richmond•From £15.01 per hour•Full time

Ottolenghi is a celebrated group of restaurants and delis known for vibrant, creative dishes, warm hospitality, and fostering a positive, inclusive culture. As we prepare to open our newest venue in Richmond, we’re looking for a dedicated Shift Manager to join our welcoming and professional team. This is an exciting opportunity to help lead a passionate team, deliver exceptional guest experiences, and contribute to the development of a new location.

As a Shift Manager, you’ll oversee the daily operations, ensuring smooth service across both the shop and restaurant. You’ll train, motivate, and inspire your team while ensuring that Ottolenghi’s high standards of quality control, hygiene, and health & safety are maintained. The role offers a great opportunity to develop your skills in managing both front-of-house and back-of-house operations and learn about the deli side of the business.

The Ideal Candidate

  • At least 2 years of experience in a restaurant management role, ideally as a Shift Manager or in a similar position
  • A passion for food, wine, and delivering exceptional guest service
  • Strong leadership skills with the ability to inspire and communicate effectively with your team
  • A proactive, hands-on approach to maintaining high standards of service, cleanliness, and organisation
  • A positive, approachable attitude, committed to creating an inclusive and welcoming atmosphere

What’s in it for You:

  • Flexible, fair hours (around 40–45 hours per week) with a focus on work/life balance
  • 5 day shifts per week—no doubles or late nights!
  • Day time shifts only
  • Health benefits through work-sponsored health insurance
  • Staff meals and generous discounts at our restaurants, delis, and webstore
  • Monthly Ottolenghi cooking and wine workshops
  • £500 Refer a Friend bonus
  • Opportunities for training, development, and career growth in an expanding company
  • Company pension and 28 days of paid holiday

If you have experience as a Shift Manager, are passionate about hospitality, and want to be part of an exciting new venue, we’d love to hear from you!