At Ottolenghi, we take pride in creating vibrant, high-quality dishes and offering exceptional hospitality in a welcoming, generous atmosphere. Our Spitalfields restaurant and shop are looking for a passionate, hands-on Shop & Shift Manager to join the team full-time

This is a dynamic role for someone who thrives in both worlds, leading the floor during service while overseeing the daily rhythm of the shop. You’ll make sure guests and retail customers alike experience the signature Ottolenghi warmth from the moment they walk in to the moment they leave

As a Shop & Shift Manager, you will:

Lead front-of-house operations during service, maintaining a smooth, joyful atmosphere for guests and team members
Oversee the retail side of the business, from visual presentation and product quality to exceptional customer interactions
Support colleagues across the floor, shop, and takeaway, stepping in where needed with calm, solution-driven energy
Welcome and host guests with genuine care, ensuring a seamless journey from table to till
Manage feedback with empathy, professionalism, and a touch of Ottolenghi generosity
Work closely with the General Manager, Assistant GM, and Head Chef to uphold standards across both shop and restaurant operations
Help train, mentor, and develop new team members in Ottolenghi’s hospitality and retail values
Keep an eye on detail, from daily prep and product displays to smooth shift handovers and stock control
Foster collaboration between kitchen, floor, and retail teams to create one united guest experience

What’s in it for you:

Flexible Hours: A balanced mix of morning and evening shifts
Full-Time Employment: Stability and progression within a growing hospitality group
Refer a Friend Bonus: £500 for each successful referral
Staff Meals & Discounts: Enjoy Ottolenghi food during your shifts, plus discounts across our restaurants, delis, and webstore
Health Benefits: Comprehensive health insurance options
28 Days Paid Holiday and company pension scheme
Career Development: Ongoing training and internal promotion opportunities
Monthly Workshops: Exclusive Ottolenghi sessions on food, hospitality, and leadership
Warm, Supportive Culture: Be part of a team that values creativity, care, and collaboration

If you’re a natural leader with an eye for detail, a passion for great food, and a love for both service and retail, we’d love to hear from you